What We Do
For our social casino brands, we deliver fully customisable social casino product offerings, operational management, internal and external marketing and 24/7 live support to ensure that all the brands and their players receive a great gaming experience. We also support operators with responsible gambling and player-care programmes for higher-risk, time-sensitive moments—when fast, specialist intervention matters most.
Responsible gambling services
Reactive programmes built around the moments that carry the most risk—so players get timely help, your teams get clear hand-offs, and leadership gets evidence-ready visibility.
Dedicated helpline & omnichannel support
A promoted helpline route with trained responders across channels. You surface the pathway to players; we run the day-to-day service and keep quality consistent.
Case escalations
When situations are complex or acute, we take structured escalations from your team, focus on risk reduction and player safety, and report back with clear outcomes.
Bespoke reports
Targeted, regulatory-ready reporting on specific issues—so legal, compliance, and leadership can act from one coherent narrative rather than scattered notes.
Check-ins
Proactive, omnichannel follow-ups with players you flag as at risk—supportive touchpoints that nudge behaviour toward safer play without overloading your front line.
Process reviews
Independent review of your responsible-gambling playbooks and escalation paths, benchmarked against practical operating reality—not just policy on paper.
Reporting & insight portal
A single place for libraries, live views, and follow-through—so insights turn into accountable action.
Central library & history
Reports, recommendations, and player-level interaction history in one searchable hub with a straightforward user experience for operational teams.
Compliance & governance
Controls aligned with regulatory expectations: full audit trails, role-based access, and evidence you can stand behind in reviews or examinations.
Real-time visibility
Live operational views so supervisors can see what is happening now—not only what happened last week—when timing affects player outcomes.
Recommendations
Turning signals into next actions: practical recommendations grounded in observed behaviour, balanced with your policies and player-protection priorities.
Capability reference: PlayerCare Solutions—responsible gambling services and platform.
List of Services
Player Account Management
A powerful admin dashboard to manage player activities and ensure smooth operations
Games Management System
Facilitates the easy management of multiple casino games in a hassle free environment
Games Content
Giving the ultimate player experience through thrilling games
Virtual Coins
Create unique virtual currencies to reflect the brand
Regulatory Compliance
Ensuring that strict social casino rules are followed at all times
KYC, AML & Fraud Prevention
Intuitive risk management tools monitor to keep the operation safe and secure
Payment Processing
Multiple options through cards, e-wallets, local banks and more
Customer Support Tools
Whether it’s phone, email, live chat or social, we have the needed mediums integrated
Hosting
Ensures the brands are run without fail and to 100% functionality
IT Security
Protect against DDoS, hacks and other cyber attacks to ensure no leaks or downtime
Reporting Engine
Intuitive data platform digesting information from many sources of the operation
Promotional Tools
A flexible bonus and rewards engine to increase a player’s retention
Managed Customer Support
Highly skilled team of industry professionals with leading response times
Search Engine Optimisation
Wide and deep full-scope promotion by our team of SEO experts
CRM
Maximise the lifetime value of every player through the entire gaming journey
Affiliate Marketing
Our managers are ready to push our brands to through the world of affiliates
Performance Marketing
Effective optimisation of search to ensure great returns
Media Program Management
Our experienced media buyers build profitable campaigns
Data Intelligence
Everything we do is also data-driven through KPIs, benchmarking and data science
Dedicated Account Manager
Every brand has a dedicated manager to maximise its performance
24/7 Account Support
Our team is always on hand to resolve issues as they come up
